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Terms and Conditions of the Online Store

WWW.ELITE.HUSSARIA.PL

Terms and Conditions of the On-line Store

WWW.ELITE.HUSSARIA.PL

§ 1 GENERAL PROVISIONS

  1. The www.elite.hussaria.pl store operates on the rules set out in these Terms and Conditions.
  2. The Terms and Conditions specify the conditions for the conclusion and termination of Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.elite.hussaria.pl store, the rules for the provision of these services, the terms and conditions for the conclusion and termination of agreements on the provision of services electronically.
  3. Every Customer is obliged to comply with the provisions of these Terms and Conditions as soon as they start using the Electronic Services of the www.elite.hussaria.pl store.
  4. Contracts concluded via the Store with the Seller are governed by Polish law. A consumer residing in a country other than Poland has the right to benefit from consumer rights granted under the laws of their habitual place of residence, provided that these rights are more favorable than the relevant provisions of Polish law.
  5. In matters not covered by these Terms and Conditions, the following provisions shall apply:
    1. law on rendering electronic services of 18 July 2002;
    2. consumer rights act of 30 May 2014;
    3. law on out-of-court resolution of consumer disputes of 23 September 2016;
    4. the Civil Code of 23 April 1964;
    5. and other relevant provisions of Polish law.

§ 2 DEFINITIONS PROVIDED IN THE TERMS AND CONDITIONS

  1. TERMS AND CONDITIONS – these terms and conditions of the Store.
  2. STORE – Service Provider’s on-line store operating at www.elite.hussaria.pl.
  3. ELECTRONIC SERVICE – service provided electronically by the Service Provider to the Customer via the Store.
  4. REGISTRATION FORM – a form available on the website www.elite.hussaria.pl, used for creating an Account.
  5. ACCOUNT – a set of resources in the Service Provider’s ICT system, assigned with an individual name (login) and password, where the Customer’s data is stored, including information on Orders placed.
  6. ORDER FORM – a form available on the website www.elite.hussaria.pl that allows you to place an Order.
  7. SELLER, SERVICE PROVIDER – HUSSARIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ entered in the Register of Entrepreneurs by the DISTRICT COURT IN RZESZÓW, 12TH ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number: 0000728874, place of business and address for service: ul. Eugeniusza Kwiatkowskiego 1, 37-450 Stalowa Wola, NIP: 8652568357, REGON (Business Id No.): 380028372, electronic mail (e-mail) address:

    8. office@hussariaelite.com, telephone number: +48 535 207 881

  8. USER – a natural person, a legal person or an organisational unit without legal personality, to which legal capacity is granted by law, using an Electronic Service.
  9. CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.
  10. CONSUMER – a natural person who makes a legal transaction with an entrepreneur which is not directly related to his/her commercial or professional activity.
  11. ENTREPRENEUR – a natural person, legal person or organisational unit without legal personality granted legal capacity by law, operating in its own name in economic or professional activities.
  12. PRODUCT – a movable item/service available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.
  13. SALES AGREEMENT – an agreement of sale of a Product concluded between the Customer and the Seller through the Store.
  14. ORDER – the Customer’s declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
  15. PRICE – the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§ 3 INFORMATION ON PRODUCTS AND ORDERING

  1. The www.elite.hussaria.pl Store sells Products via the Internet.
  2. The products offered by the Store are new, in conformity with the agreement and have been legally introduced into the Polish market.
  3. Products available in the Store may be personalized by selecting a color as well as a graphic marking placed on the Product. In the case of Product personalization, § 8 point 10.1 of the Terms and Conditions shall apply.
  4. Products available in the Store may be personalized by selecting a color as well as a graphic marking placed on the Product. In the case of Product personalization, § 8 point 10.1 of the Terms and Conditions shall apply.
  5. The information on the Store’s website does not constitute an offer within the meaning of the law. When placing an Order, the Customer makes an offer to purchase a specific Product under the terms and conditions stated in its description.
  6. The Product price shown on the Store’s website is given in Polish zloty (PLN) and includes all components, including VAT. The price does not include delivery costs.
  7. The price of the Product shown on the Store’s website is binding at the time the Customer places the Order. This price shall remain unchanged irrespective of price changes in the Store that may occur for individual Products after the Customer has placed the Order.
  8. The Seller shall clearly inform the Customers of the Unit Prices and the promotions and price reductions of the Products. In addition to the information on the price reduction of the Product, the Seller shall display the lowest Price of that Product that was in effect during the 30 days prior to the introduction of the reduction and, if the Product is offered for sale for a period of less than 30 days, the Seller shall display the lowest Price of the Product that was in effect during the period from the date of commencement of offering that Product for sale until the date of introduction of the reduction.
  9. Orders can be placed via the website using the Order Form (store www.elite.hussaria.pl) 24 hours a day, all year round.
  10. In order to place an Order, the Customer is not required to register an Account with the Store.
  11. To place an Order in the On-line Store, the Customer is required to have read and accepted the provisions of these Terms and Conditions while ordering.
  12. The Store processes Orders placed from Monday to Friday during the store’s opening hours, i.e. from 7:00 a.m. to 3:00 p.m. on business days. Orders placed on business days after 3 p.m., on Saturdays, Sundays and public holidays will be processed on the following business day.
  13. Products on promotion (sale) have a limited number of units and Orders for them will be processed in the order in which they are received until the stocks of a given Product are exhausted.

§ 4 CONCLUSION OF THE SALES AGREEMENT

  1. In order to conclude a Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods made available by the Seller in accordance with § 3 item 7 and 9 of the Terms and Conditions.
  2. Once the Order has been placed, the Seller shall immediately acknowledge its receipt.
  3. The confirmation of acceptance of the Order referred to in point 2 of this paragraph binds the Customer to its Order. Confirmation of receipt of the Order is made by email.
  4. Confirmation of receipt of the Order includes:
    1. confirmation of all essential elements of the Order,
    2. agreement withdrawal form
    3. these Terms and Conditions, including instructions on the right of withdrawal.
    4. As soon as the Customer receives the e-mail message referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.
    5. Every Sales Agreement shall be confirmed by a proof of purchase (VAT Invoice or Receipt), which will be enclosed with the Product and/or sent by e-mail to the Customer’s e-mail address specified in the Order Form.

§ 5 METHODS OF PAYMENT

  1. The seller provides the following payment methods:
    1. payment by traditional bank transfer to the Seller’s bank account;
    2. payment via electronic payment system (PayU);
    3. payment through an electronic payment system (STRIPE)
    4. For payments by traditional bank transfer, payment should be effected to the bank PKO Bank Polski Oddział 1 w Stalowej Woli 37-450 Stalowa Wola, ul. Okulickiego 9 IBAN PL05 1020 4939 0000 0802 0095 4925 SWIFT BPKOPLPWXXX. Please indicate “Order No. …” in the transfer details.
    5. In the case of payment via an electronic payment system, the Customer makes payment before the Order is processed. The electronic payment system allows payment by credit card or fast transfer from selected Polish and foreign banks.
    6. The Customer is obliged to pay the price for the Sales Agreement within 7 working days from the date of its conclusion, unless the Sales Agreement provides otherwise.
    7. If you choose to make the payments described in sections 1.1 and 1.2 of this paragraph, the Product will only be dispatched once it has been paid for.

§ 6 COST, TIME AND MEANS OF PRODUCT DELIVERY

  1. The cost of Product delivery to be paid by the Customer is determined during the Ordering process and depend on the choice of payment method and the delivery method of the purchased Product.
  2. The delivery time for the Product consists of the time taken to complete the Product and the time taken for the delivery of the Product by the carrier:
    1. 1. The time taken to complete the Products is between 1 and 2 working days from the moment:
      1. of crediting the funds paid for the Sales Agreement to the Seller’s account;
      2. or positive authorisation of the transaction by the electronic payment system;
      3. For personalized products, the order processing time may be extended by up to two business days.
    2. The delivery of the movable goods by the carrier shall take place within the period declared by the carrier, i.e. up to 3 working days from the moment of dispatch (delivery shall only take place on working days excluding Saturdays, Sundays and public holidays).
  3. Products purchased from the store are dispatched via courier service.

§ 7 PRODUCT COMPLAINTS

  1. Warranty claims.
  2. All Products offered by the Store are granted a warranty (manufacturer’s/vendor’s) valid in the territory of the Republic of Poland,
  3. The warranty period for the Products is 24 months, calculated from the date of delivery of the Product to the Customer,
  4. The document entitling to warranty claims is the warranty card or proof of purchase,
  5. Details of the guarantor, goods covered by the warranty, details of the duration and conditions of the warranty, as well as the Customer’s rights under the guarantee are provided in the warranty card enclosed with the Product or made available on the store’s website,
  6. The warranty shall not exclude the rights of the Consumer and the entity referred to in § 10 of the Terms and Conditions for non-compliance of the Product with the Sales Agreement as defined in the Act on Consumer Rights, which the Consumer and the entity referred to in § 10 are entitled to by law.
  7. Claim for non-conformity of the Product with the agreement.
  8. The basis and scope of the Seller’s liability towards the Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions for non-compliance of the Product with the agreement are set out in the Consumer Rights Act of 30 May 2014,
  9. The grounds and scope of the Seller’s liability towards the Customer who is an Entrepreneur referred to in § 9 under warranty are defined in the Civil Code Act of 23 April 1964,
  10. The Seller shall be liable to the Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions for non-compliance of the Product with the agreement existing at the moment of delivery of the Product and found within 2 years from that moment, unless the Product expiry date specified by the Seller or persons acting on behalf of the Seller is longer,
  11. Notification of the non-conformity of the Product with the agreement and the corresponding request can be made by e-mail to:

    12. office@hussariaelite.com or in writing to: HUSSARIA Sp. z o.o. ul. Eugeniusza Kwiatkowskiego 1, 37-450 Stalowa Wola,

  12. In the above written or electronic message, as much information and circumstances concerning the subject of the complaint as possible should be provided, in particular the nature and date of the issue and contact details. The information provided will make it much easier and quicker for the Seller to deal with the complaint,
  13. For the purpose of assessing defects and non-compliance of the Product with the agreement, the Consumer or the entity referred to in § 10 of the Terms and Conditions are obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its expense;
  14. The Seller shall respond to the Customer’s request immediately, but no later than within 14 days of receipt;
  15. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions, the failure to deal with a complaint within 14 days of its submission is tantamount to accepting it;
  16. A Customer who is a Consumer or an entity referred to in § 10 may request in the first instance that the Seller replace or repair the Product; The reduction of the price and withdrawal from the agreement may be requested by the Customer only in the cases indicated in the Consumer Rights Act of 30 May 2014 (including when the non-conformity of the goods with the agreement is material, when the Seller has refused to bring the goods into conformity with the agreement, or when the non-conformity continues, despite the fact that the Seller has already tried to bring the goods into conformity with the agreement);
  17. In connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Terms and Conditions, the Seller accordingly:

    18. a. shall cover cost of repair or replacement and of redelivery of the Product to the Customer;

    b. shall reduce the price of the Product (the reduced Price must be pro rata of the Price of the goods in conformity with the agreement to the non-conforming goods) and shall return the value of the reduced Price to the Consumer or the entity referred to in § 10 at the latest within 14 days of receipt of the declaration on price reduction from the Consumer or the entity referred to in § 10;

    c. In the event of withdrawal from the agreement by the Consumer or the entity referred to in § 10 – the Seller shall reimburse the Price of the Product to the Consumer within 14 days of receipt of the returned goods or proof of their return at the latest. In the event of withdrawal from the agreement, the Consumer or the entity referred to in § 10 shall immediately return the goods to the Seller at the Seller’s expense;

  18. The response to the complaint shall be provided on paper or on another durable medium, e.g. by e-mail or SMS.

§ 8 RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions and who has concluded a remote agreement may withdraw from it without stating reasons by submitting an appropriate declaration within 14 days. Sending a declaration of withdrawal made available by the store shall suffice to meet this deadline.
  2. In the event of withdrawal from the agreement, the Sales Agreement shall be considered unconcluded, and the Consumer or the entity referred to in § 10 of the Terms and Conditions shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it immediately, but no later than 14 days from the day on which they withdrew from the agreement, unless the Seller offered to collect the Product themselves. It is sufficient to send back the Goods before the deadline.
  3. In the event of withdrawal from the Sales agreement, the Product must be returned to the address: HUSSARIA Sp. z o.o. ul. Eugeniusza Kwiatkowskiego 1, 37-450 Stalowa Wola.
  4. The Consumer or the entity referred to in § 10 of the Terms and Conditions shall be liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in § 10 of the manner and timing of exercising the right of withdrawal, and has not provided the Consumer or the entity with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Terms and Conditions should only handle and inspect the Products in the same way as they would do in a stationary store.
  5. Subject to points 6 and 8 of this paragraph, the Seller shall reimburse the value of the Product together with the costs of delivery using the same method of payment used by the Consumer, unless the Consumer or the entity referred to in § 10 of these Terms and Conditions have expressly agreed to a different method of reimbursement which does not involve any costs for them. Subject to point 7 of this paragraph, the return shall be made immediately, and at the latest within 14 days of the Seller’s receipt of the notice of withdrawal from the Sales Agreement.
  6. If the Consumer or the entity referred to in § 10 of the Terms and Conditions chose a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Store, the Seller shall not be obliged to reimburse them the additional cost incurred.
  7. If the Seller has not offered to collect the Product themselves from the Consumer or the entity referred to in § 10 of the Terms and Conditions, the Seller may withhold reimbursement of the payment received from the Consumer until it has received the goods back or the Consumer or the entity referred to in § 10 of the Terms and Conditions has provided proof of its return, whichever occurs first.
  8. The Consumer or the entity referred to in § 10 of the Terms and Conditions withdrawing from the Sales Agreement, pursuant to point 1 of this paragraph, shall only bear the costs of sending the Product back to the Seller.
  9. The fourteen-day period during which the Consumer or the entity referred to in § 10 of the Terms and Conditions may withdraw from the agreement shall count:
    1. For the agreement in the performance of which the Seller delivers the Product being obliged to transfer its ownership – from the day on which the Consumer or the entity referred to in § 10 (or a third person indicated by them other than the carrier) took possession of the Product,
    2. For an agreement that involves multiple Products that are delivered separately, in batches or in parts, from taking possession of the last Product, batch or part thereof,
    3. For an agreement consisting of the regular delivery of a Product for a fixed period of time, from taking possession of the first Product,
    4. for other agreements, from the day of agreement conclusion.
    5. The right of withdrawal from a distance agreement is not granted to the Consumer or the entity referred to in § 10 of the Terms and Conditions in the case of a Sales Agreement:
      1. Where the subject of the service provision are non-prefabricated goods, manufactured according to the specifications of the Consumer or which serve to satisfy its individualised needs;
      2. Where the subject of the service provision are goods delivered in a sealed packaging which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging has been opened after delivery;
      3. Where the subject of the service provision are goods which, after delivery, due to their nature, become inseparably joined with other items;
      4. For the provision of services for which the Consumer is liable to pay the price, where the entrepreneur has supplied the service in full with the express and prior agreement of the consumer, who has been informed before the performance begins that he will lose his right of withdrawal after the trader has provided the service and has acknowledged it:
      5. Where the subject of the service provision are perishable goods or goods with a short shelf life.
      6. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party to the agreement fails to perform its obligation within a strictly defined period of time.

    § 9 PROVISIONS FOR ENTREPRENEURS (B2B)

    1. This paragraph contains provisions which only apply to entrepreneurs who are not covered by the protection of the Consumer Rights Act as referred to in § 10 of the Terms and Conditions.
    2. The Seller shall have the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 working days of its conclusion. The withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
    3. The Seller has the right to limit the payment methods available to non-consumers, including requiring payment in advance of part or all of the sales price regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.
    4. The benefits and burdens of the Product and the danger of accidental loss of or damage to the Product shall pass to the Customer who is not a Consumer from the moment the Seller delivers the Product to the carrier. In such a case, the Seller shall not be liable for any loss, loss or damage to the Product occurring from the moment the Product is accepted for transit until it is handed over to the Customer, nor for any delay in transporting the consignment.
    5. If the Product is sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the consignment at the time and in the manner usual for consignments of this kind. If it finds that the Product has been lost or damaged during transport, it shall be obliged to take all steps necessary to establish the liability of the carrier.
    6. The Service Provider may terminate the agreement for the provision of Electronic Service with immediate effect and without indicating reasons by sending the User who is not a Consumer a termination notice.

    § 10 PROVISIONS FOR ENTREPRENEURS WITH CONSUMER RIGHTS

    1. An entrepreneur (this paragraph does not apply to commercial companies) is covered by the protection of the Consumer Rights Act provided that the agreement he concludes with the Seller is directly related to its business activity, but, according to the content of the agreement, it is not of a professional nature for it, arising in particular from the subject of its business activity.
    2. The business person referred to in subsection 1 of this section is covered only to the extent of:
      1. prohibited contractual provisions,
      2. liability for non-conformity of the Product with the agreement,
      3. right of withdrawal from a distance agreement,
      4. rules concerning the agreement for the supply of digital content or a digital service.
      5. An entrepreneur referred to in subsection 1 of this section shall lose his rights under consumer protection if the Sales Agreement it has concluded with the Seller has a professional character, which is verified on the basis of the entrepreneur’s entry in the Central Register of Business Activity and Information of the Republic of Poland, in particular the Polish Classification of Business Activity codes indicated there.
      6. The entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by the district consumer ombudsmen as well as the President of the OCCP.

    § 11 TYPE AND SCOPE OF ELECTRONIC SERVICES

    1. The Service Provider enables the use of Electronic Services via the store, such as:
      1. concluding Product Sales Agreements,
      2. running an Account in the Store.
      3. The Electronic Services to Service Recipients by the Store shall be provided under the terms and conditions set out in the Terms and Conditions.
      4. The Service Provider has the right to place advertising content on the Store’s website. This content is an integral part of the store and the materials presented therein.

    § 12 TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF E-SERVICE AGREEMENTS

    1. Provision of Electronic Services specified in § 11.1 of the Terms and Conditions by the Service Provider is free of charge.
    2. The period for which the agreement is concluded:
      1. The agreement for the provision of Electronic Services consisting of enabling the Order to be placed with the Store is concluded for a definite period of time and terminates at the moment the Order is placed or the Customer ceases to place it:
      2. The agreement for the provision of Electronic Services consisting of maintaining an Account in the store is concluded for an indefinite period of time. The agreement is concluded when the Customer sends the completed Registration Form.
      3. Technical requirements necessary to work with the ICT system used by the Service Provider:
        1. a computer (or mobile device) with Internet access;
        2. access to e-mail;
        3. web browser;
        4. enabled Cookies and Javascript in the web browser.
        5. The Customer is obliged to use the store in a manner consistent with the law and good practice, with due regard for the personal rights and intellectual property rights of third parties.
        6. The customer is obliged to enter factually correct data.
        7. The recipient is prohibited from providing unlawful content.

      § 13 COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES

      1. Complaints related to the provision of Electronic Services through the Store may be submitted by the Customer via e-mail to:

        2. office@hussariaelite.com

      2. The above e-mail should contain as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the defect and contact details. The information provided will make it much easier and quicker for the Service Provider to deal with the complaint.
      3. The Service Provider shall deal with the complaint immediately, no later than within 14 days of the complaint.
      4. The Service Provider’s response to the complaint shall be sent to the Client’s e-mail address specified in the complaint or by any other means specified by the Client.

      § 14 TERMS AND CONDITIONS OF TERMINATION OF ELECTRONIC SERVICES AGREEMENTS

      1. Termination of the Electronic Service Agreement:
        1. The agreement for the provision of an Electronic Service of a continuous and unlimited nature (maintaining an Account) may be terminated,
        2. The Customer may terminate the agreement with immediate effect and without stating reasons by sending an appropriate statement via email to: office@hussariaelite.com or by deleting the Account;
        3. The Service Provider may terminate an agreement for the provision of Electronic Services of a continuous and indefinite nature in the event that the Customer violates the Terms and Conditions, in particular if it provides content of an unlawful nature, after having been given an ineffective prior request to cease the violations with an appropriate period of time. The agreement in such a case expires 7 days after the declaration of intent to terminate (notice period);
        4. the termination leads to the termination of the legal relationship with effect for the future;
        5. The Service Provider and the Customer may terminate the agreement for the provision of Electronic Services at any time by mutual agreement.

      § 15 INTELECTUAL PROPERTY

      1. All content posted on the website at www.elite.hussaria.pl is protected by copyright and (with the exception of § 15.3 and elements posted by Service Recipients, used under licence, transfer of copyrights or permitted use) remains the property of HUSSARIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ entered in the Register of Entrepreneurs by the DISTRICT COURT IN RZESZÓW, 12TH ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under KRS number: 0000728874, place of business and address for service: ul. Eugeniusza Kwiatkowskiego 1, 37-450 Stalowa Wola, NIP: 8652568357, REGON (Business Id No.): 380028372. The User is fully liable for any damage caused to the Service Provider resulting from the use of any content of www.elite.hussaria.pl without the consent of the Service Provider.
      2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements comprising the contents of the www.elite.hussaria.pl website constitutes an infringement of the Service Provider’s copyright and will result in civil and criminal liability.
      3. All trade names, Product names, company names and their logos used on the store website at www.elite.hussaria.pl belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and images presented on the store’s website at www.elite.hussaria.pl are used for information purposes.

      § 16 FINAL PROVISIONS

      1. Agreements concluded through the Store are concluded in accordance with Polish law.
      2. If any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision.
      3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes shall be settled by the competent ordinary court in accordance with clause 4 of this paragraph.
      4. Judicial settlement of disputes:
        1. Any disputes arising between the Service Provider and the User (Customer) who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions shall be submitted to the competent courts in accordance with the provisions of the Civil Procedure Code of 17 November 1964,
        2. Any disputes arising between the Service Provider and the User (Customer) who is not at the same time a Consumer, as referred to in § 9 of the Terms and Conditions, shall be submitted to the court having jurisdiction over the Service Provider’s registered office.
        3. The Customer who is a Consumer also has the right to make use of out-of-court dispute resolution, in particular by submitting, after the conclusion of the complaint procedure, a request for mediation or a request for arbitration (http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also make use of the free assistance of the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. The out-of-court settlement of claims after the complaint procedure is free of charge.